
Description
Frequently Asked Questions
- Q: What platforms is the XIM MATRIX compatible with? A: The XIM MATRIX is compatible with Xbox Series X, Xbox Series S, PlayStation 5, Xbox One, PlayStation 4, and PC, allowing for versatile gaming across multiple platforms.
- Q: How do I update the firmware on the XIM MATRIX? A: To update the firmware on the XIM MATRIX, connect it to a Windows computer running Windows 7, 8, 8.1, or 10, or a Mac with macOS 10.11 or higher. Use the XIM MATRIX Manager app and follow the on-screen instructions for the latest updates.
- Q: Can I use third-party controllers with the XIM MATRIX? A: The XIM MATRIX requires genuine first-party Xbox and PlayStation controllers for use on those consoles. Third-party controllers may not work as intended.
- Q: What is the Smart Translator precision aim system? A: The Smart Translator precision aim system is a proprietary technology by XIM that enhances your aiming accuracy and responsiveness in games, ensuring that your inputs translate effectively into in-game actions.
- Q: Is the XIM MATRIX easy to set up? A: Yes, the XIM MATRIX is designed for ease of use. After connecting it to your console or PC, simply download the XIM MATRIX Manager app to configure your settings quickly.
- Q: What should I do if I cannot connect the XIM MATRIX to the app? A: If you cannot connect the XIM MATRIX to the app, ensure that you have the latest firmware installed. If the issue persists, check your network connection and follow the troubleshooting steps provided in the user manual.
- Q: Does the XIM MATRIX support macros? A: Yes, the XIM MATRIX features the Smart Actions advanced macro engine, which allows users to create and use macros for enhanced gameplay experiences.
- Q: Are all necessary cables included with the XIM MATRIX? A: The package includes one XIM MATRIX and one USB C to A cable measuring one meter. However, not all required cables for every setup may be included, so additional cables may be necessary.
- Q: What is the recommended operating system for the XIM MATRIX Manager app? A: The XIM MATRIX Manager app requires iOS version 13 or higher, Android version 6 or higher, or Windows 10 x64 or higher with Bluetooth LE for optimal performance.
- Q: Will firmware updates affect the compatibility of the XIM MATRIX? A: Firmware updates are intended to improve performance and compatibility. However, updates to game consoles and controllers may occasionally cause disruptions, so it is advisable to keep your firmware up-to-date and check the XIM official website for the latest compatibility information.