
Description
Frequently Asked Questions
- Q: Is the HATOKU pencil compatible with all iPad models? A: The HATOKU pencil is compatible with several iPad models from 2018 to 2025, including the iPad 6 through 11 generations, iPad Air 3 through 5, iPad Mini 5 through 7, and iPad Pro 11 inch and 12.9 inch models from the third to fifth generation. However, it does not work with earlier models such as the original iPad Pro 12.9 inch first and second generation, iPad 1 through 5, and iPad Mini 1 through 4.
- Q: How long does it take to charge the HATOKU pencil? A: The HATOKU pencil features fast charging technology, allowing it to fully charge in just fifteen minutes. Once charged, it provides up to eight hours of writing and drawing time.
- Q: Does the HATOKU pencil support palm rejection? A: Yes, the HATOKU pencil supports palm rejection, allowing users to rest their hand on the iPad screen while writing or drawing without interference.
- Q: What is the tip size of the HATOKU pencil? A: The HATOKU pencil has a tip that is one point five millimeters thick. This POM tip is designed to be highly conductive, abrasion-resistant, and to mimic the feel of writing on paper.
- Q: Can I use the HATOKU pencil without Bluetooth or additional apps? A: Yes, the HATOKU pencil does not require Bluetooth connectivity or any additional apps. It is ready to use by simply tapping the top button.
- Q: What should I do if the pencil stops working? A: If the HATOKU pencil stops working, first ensure it is charged. If it remains unresponsive, check for issues with compatibility or consider reaching out to customer support for assistance.
- Q: How does the magnetic attachment feature work? A: The HATOKU pencil can magnetically attach to the side of compatible iPad models, such as the iPad Pro 12.9 inch third through fifth generation and iPad Air M2 through M5. This feature helps prevent loss when not in use.
- Q: What is included in the HATOKU pencil package? A: The package includes one HATOKU pencil (first generation), three replaceable pen tips, one type-C charging cable, and a user manual.
- Q: How does the energy indicator on the pencil work? A: The HATOKU pencil features an energy indicator that displays battery levels: three lights indicate a charge level of seventy percent to full, two lights for thirty percent to seventy percent, and one light for five percent to thirty percent.
- Q: Is there a warranty for the HATOKU pencil? A: Yes, the HATOKU pencil comes with a one-year warranty from the date of purchase. Additionally, customer support is available twenty-four-seven for any inquiries or concerns.